Refund policy

Last updated: 13 August 2026

This Refund Policy applies to the Envelope service operated by 4923 LTD, trading as "RED", and forms part of our Terms of Service.

1. Subscriptions (Async and Call)

You can cancel your subscription at any time through the Stripe billing portal. Cancellation stops future renewals; your access continues until the end of the current paid month.

Current period. Because Envelope delivers work on demand throughout each billing month, subscription fees for the current period are non-refundable once the period has begun. You will not be charged again after you cancel.

[Alternative — Option B, pro-rata: "If you cancel mid-period, we will refund the unused portion of the current month's fee on a pro-rata basis, calculated from the date we receive your cancellation."]

2. One-time Private page fee

The one-time Private page fee is refundable if you request a refund before we have provisioned your page. Once your private page has been set up and made available to you, the fee is non-refundable, as the service has been delivered.

3. Exceptional cases

Nothing in this policy affects your non-excludable statutory rights. If we are unable to provide the Service you have paid for, or if there is a duplicate or erroneous charge, contact us and we will put it right, including issuing a refund where appropriate.

4. How to request a refund

Email hi@slash.red from the address on your account. Approved refunds are returned to your original payment method via Stripe and may take several business days to appear.

5. Contact

Questions: hi@slash.red.